Frequently Asked Questions, Common Answers

Yes, all our products are made in our own production workshop in Saint-Germain-Laprade, near Le Puy-en-Velay. Our teams combine hand craftsmanship with purpose-built equipment to handle orders of any size.

Packaging varies from one product to another:

• Napolitains: food-grade aluminium foil, wrapped in a personalisable paper sleeve.
• Coins and medals: food-grade aluminium foil.
• Chocolate bars: no outer wrapping, presented directly in their kraft sleeve.

Our chocolates do not carry the Organic Farming label. We select our raw materials rigorously: cocoa traced back to the plantation, pure cocoa butter, no palm oil and no GMOs. This allows us to offer quality chocolate at accessible prices. We do hold Organic Farming certification, however, and can fulfil organic trade orders above a certain volume.

Yes, all our products are certified compliant with both Halal and Kosher requirements.

Our products keep best between 15°C and 20°C, in a dry place away from light and strong smells.

The best-before date is printed on the back of every product and varies from one to another: it is generally between 12 and 18 months.

Our prices depend on the product chosen and the quantity ordered. Write to us at info@chocolaterieduplessis.com with your project and we will send you a tailored proposal.

We help shops, tourist attractions and retailers build a range suited to their customers: products from our catalogue, personalised gift boxes, bespoke collections. To discover our products, request samples or find out more, contact us by email at info@chocolaterieduplessis.com or by telephone on +33 4 77 56 49 82.

The minimum order is one case, and varies by product:

• Loose napolitains: case of 200
• Gift box of 8 napolitains (5 g): x50
• Gift box of 18 napolitains (5 g): x25
• Gift box of 30 napolitains (5 g): x15
• Pack of 6 napolitains (10 g): x24
• Bag of 25 napolitains (5 g): x25
• Net bag of coins: x36
• 80 g chocolate bar: x15

You will find the full details in our downloadable catalogue.

Allow around 3 weeks from artwork approval for your order to be produced and delivered. If you are working to a tight deadline, get in touch and we will look at the options together.

Yes, we deliver throughout France and internationally.

As well as personalising the products themselves, the label on the back can be adapted to carry your own details (contact information, language), within the bounds of mandatory legal wording. Contact us to discuss what suits your project.

We work best from high-resolution vector files (Illustrator, vector PDF). We can supply templates to help you prepare your artwork.

Yes, our design team is here to help: we can offer existing templates adapted to your colours, or create a bespoke design based on your brand identity. Contact us to discuss it.

Yes. Working from your own design or one of our proposals, we produce a bespoke die which is then used to strike your chocolate coins. Contact us to talk it through.

Yes, on request, for any trade project being defined or before final production is approved. Contact us with the details of your requirement and we will agree the arrangements.

Yes. Above a certain quantity we can offer other couvertures: organic, single-origin, dark chocolate or plant-based milk chocolate, among others. Contact us to explore this for your project.

Our standard ranges are not certified organic, which is what allows us to keep prices accessible across all our collections. We do hold Organic Farming certification, however, and can produce your personalised chocolates organically above a certain volume, at a price reflecting the cost of organic raw materials. Contact us to explore this for your project.

Yes. Our production follows a quality management approach based on the HACCP method, guaranteeing the safety and traceability of our products at every stage of manufacture.

If you are considering working with us, we would be delighted to welcome you and show you our production facility. Contact us to arrange a visit.